Adding a Windows or PDF Printer

Modified on Wed, 22 Jun, 2022 at 2:32 PM


If you want to be able to print your receipts to a PDF file, or if you have a register without a receipt printer and would like to journal receipts at that register, you can add a PDF printer as a receipt printer. If the register has a regular full-page printer instead of a receipt printer, you can also add that as a receipt printer.


  1. Look in the Windows control panel > Devices and printers. Find the device you wish to print to. If you don't have Microsoft Print to PDF, you can download CutePDF Writer for free.
  2. Note the exact name of the printer you want to set up as a receipt printer.
  3. In the Cloud Retailer Back Office, go to Admin > Device / register list and edit the register you want to add the printer to.
  4. Scroll down to the Register Equipment section and add a new entry.
  5.  In the Device Name field, type in the exact name of the printer as listed in Windows control panel > Devices and printers.
  6. Select "Windows Printer" in the Device Type field drop list.
  7. If you want the receipt to look just like one from a receipt printer, select "Standard OPOS Template" in the Document Set field drop list. If you have a full-page template you wish to use instead, select it here.
  8. Make sure the Is Enabled check box is checked, then click the Save button at the top right of the screen.
  9. Sync the register, then exit out of the POS application and restart it.
  10. If you get an error message that the device cannot be found, double-check the name of the device in Windows control panel > Devices and printers.
  11. Print a test receipt. If you added a PDF printer, and the document template is set to print immediately, or if you choose to print a receipt, the system will prompt you for a file name to save the PDF file as.

Here is a video showing the above procedure noting that your experience will vary depending on your specific Microsoft Windows settings:

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