Overview
If you get a double charge claim from your credit card processor, you can use the Advanced Credit Card Processing Details report to see if that holds true.
Procedure
Navigate to Reports and search for Advanced Credit Card Processing Details
The following information is useful to have ready:
- Transaction time.
- The card type (Visa / Mastercard / Discover)
- Last four digits of the card number.
- Amount of the transaction.
Here is a video showing how to access and use the Credit Card Processing Details Report:
Average Time to Complete
5 minutes