Magento: Migration Limitations

Modified on Mon, 18 Jul, 2022 at 3:49 PM

Overview

While migrating from one Point of Sale solution to another, it is important to keep in mind although on the surface both systems appear similar; under the surface, they are vastly different. Please note that the Magento to Cloud Retailer integration is no longer available to new customers. The information below is for existing users only.

Procedure

Here is a list of limitations:

Magento allows a product to exist in more than one department, category, and sub-category.
Cloud Retailer only allows a product to exist in a single department, category, and sub-category.
If we are unable to determine a one-to-one relationship between a product and a single department, category, and sub-category, then we are unable to maintain that relationship going forward.

Although not impossible, it will take a considerable amount of time to manually create these relationships and is considered a premium service.
Known Magento bugs also cause some limitations.
- Completing an Order from the POS first can in some cases prevent you from shipping / completing the order in Magneto. You can read more about this Magento bug here https://github.com/magento/inventory/issues/2725
- Unable to retrieve product categories. You can read more about this Magento bug here https://github.com/magento/magento2/issues/23951
- Magento overwriting default values. When we sync information to Magento, some product info can be overwritten.
  You can read more about this Magento bug here https://github.com/magento/magento2/issues/9186
- Unable to sync products with a product code containing a forward slash or other special characters.
  This is an issue with your server configuration. The setting "AllowEncodedSlashes NoDecode" must be set.
  You can read more about this here https://github.com/magento/magento2/issues/8615
  Alternatively, you can prohibit using forward slashes in your product code.