General

AMEX / Discover Card Don't Work on my Card Defender Terminal!
Overview     While the exact details of how credit cards process are a bit of a black box and each processor is different, there are a couple of common thr...
Wed, 9 Jun, 2021 at 1:18 PM
Automatic Batching of Credit Card Payments
Overview     Some of our customers ask for an option to automatically batch credit cards.  We understand that the need to ensure that getting your credit c...
Wed, 9 Jun, 2021 at 1:19 PM
Card Defender Network Requirements
General A supported payment terminal An available network cable (RJ-45 end on a CAT-5/6/6e cable) connected to an existing network. NOTE: Some credit car...
Mon, 12 Jul, 2021 at 9:01 AM
Card Defender Pax Terminal Warranty
Overview     All Card Defender terminals come with a Two Year manufacturer's warranty from PAX.  RITE also covers shipping expenses for the first year...
Wed, 9 Jun, 2021 at 1:25 PM
Card Defender Support Policy
Your monthly Card Defender subscription provides a base level of service, which includes: Access to video training and self-help materials (wiki) Access ...
Mon, 12 Jul, 2021 at 8:53 AM
Common reasons for batch settlement errors
Overview     Top 3 most common causes and solution to batch settlement errors are: ONE: The system can't void or reverse a transaction. This s...
Wed, 9 Jun, 2021 at 1:31 PM
Contactless Payments
Overview     Your PAX S300, PX5, or PX7 is capable of taking contactless payments via ApplePay, AndroidPay, SamsungPay, or NFC Enabled Cards. For the most ...
Wed, 9 Jun, 2021 at 1:32 PM
I'm changing processors, what do I need to know?
Overview     There are a few things you need to be aware of when changing card processors: Procedure Payment terminal encryption Your payment term...
Wed, 9 Jun, 2021 at 1:36 PM
Manually processing a credit card
Overview     If you're using Cloud Retailer, you're using some of the most secure credit card processing technology available, and all of that se...
Fri, 2 Jul, 2021 at 10:09 AM
My batches are settling at strange times (First Data / Wells Fargo / Bank of America)
Overview     There are two different methods of processing credit cards, host based and terminal based processing.  Host based means the host (the credi...
Wed, 9 Jun, 2021 at 1:41 PM