General - Troubleshooting/Support

AMEX / Discover Card Don't Work on my Card Defender Terminal!
Overview     As each merchant services company/processor is different in how their processing works, here are some common items to check if you are unable ...
Mon, 6 Jun, 2022 at 1:24 PM
Card Defender Cancellation Policy
Effective Date: 2/1/2022 We at RITE (“we”, “us”, “our”), creators of Card Defender, take pride in delivering top-notch products and services. Card Defen...
Thu, 16 Jun, 2022 at 1:29 PM
Card Defender Network Requirements
General A supported payment terminal An available network cable (RJ-45 end on a CAT-5/6/6e cable) connected to an existing network. NOTE: Some credit car...
Thu, 9 Jun, 2022 at 2:39 AM
Card Defender Pax Terminal Warranty
Overview     All Card Defender terminals come with a Two Year manufacturer's warranty from PAX.  RITE also covers shipping expenses for the first year...
Thu, 23 Jun, 2022 at 11:25 AM
Card Defender Support Policy
Your monthly Card Defender subscription provides a base level of service, which includes: Access to video training and self-help materials as found on our...
Tue, 12 Jul, 2022 at 4:39 PM
Common reasons for batch settlement errors
Overview     Top 3 most common causes and solution to batch settlement errors are: ONE: The system can't void or reverse a transaction. This s...
Wed, 9 Jun, 2021 at 1:31 PM
My batches are settling at strange times (First Data / Wells Fargo / Bank of America)
Overview     There are two different methods of processing credit cards, host based and terminal based processing.  Host based means the host (the credi...
Wed, 9 Jun, 2021 at 1:41 PM