Overview

When a terminal is batched, any transactions completed after 9:00 PM EST will not be eligible for next-day deposit.  This article will assist in reconciling the deposit amount with the sales in Cloud Retailer using the Advanced Credit Card Processing Details report.  


Viewing your deposit amount in Payments Hub

  1. Log into your Payments Hub portal
  2. Navigate to Deposits
  3. Select the day/dates to view your deposit amounts
  4. Click on the deposit to open a window on the right side
  5. Take note of the total transaction amount
  6. Take note of the total fee amount


Matching your deposit amount in Cloud Retailer

  1. Log into your Back Office
  2. Navigate to the Advanced Credit Card processing Details report
  3. Set the Trans Start Time
    1. Example: If you want to reconcile the deposit on 1/11/2024 and are located in the Central Time Zone, the Trans Start Time would be set to 1/9/2024 8:00 PM
  4. Set the Trans End Time
    1. Example: If you want to reconcile the deposit on 1/11/2024 and are located in the Central Time Zone, the Trans End Time would be set to 1/10/2024 7:59 PM 
  5. Click the magnifying glass to run the report
  6. Compare the report results total with the total transaction amount from your Payments Hub portal, Step 5 in the previous section.


be sortedThis process will also help reconcile specific card type amounts as the report can sort by card type and the NAB monthly statements provide a detailed breakdown by card type as well.