Install Temporary Screen Connect Session

Modified on Thu, 24 Jul at 5:07 PM

Overview

This article will outline the steps needed to install a temporary Screen Connect session. There may be times you may want to show our techs what you are seeing on your computer. It could be a specific workflow, unexpected behavior, or any other problem that cannot be captured with a single screenshot or picture. By having access to the computer, our techs can see what you see in real time and can better assist your technical needs.

What to expect

To receive remote support, you'll have to connect first. After connecting, your technician can see your screen and has control of your mouse and keyboard.

Once the technician is done, they'll disconnect from your machine and you can continue your work.

How to join a session

There are several different ways a technician can have you join a session:

Click a link in an email
Click a link sent via IM, Slack, Teams, or some other messaging platform
Navigate to their site and enter a code
Navigate to their site and click a name

The technician should instruct you and tell you which method they prefer.

Downloading the file

When joining, ScreenConnect downloads a file named ScreenConnect.WindowsClient.zip. By default this is downloaded to your browser's "downloads" location, which is usually C:\Users\[your name]\Downloads.

How to find the Downloads folder

Windows 10 or 11

If you are on Windows and have the search bar at the bottom of your screen, type "downloads" in the search bar and click into your Downloads folder.

Other versions

If you do not have a search bar at the bottom of your screen, navigate to your Windows Start menu and search “downloads” there to find your Downloads folder.

Extracting and running the ScreenConnect file

Once the file finishes downloading, you must extract the contents of the Zip file and run the main file.

1. In your Downloads folder, double-click on ScreenConnect.WindowsClient.zip

This reveals the contents of the Zip file.

2. Extract all the files in ScreenConnect.WindowsClient.zip

Extract all files by double-clicking on the ScreenConnect.Client.exe file. When prompted by Windows, click Extract all.

3. Select a location to extract the files

In most cases, users can click through this prompt by just clicking Extract.

4. Run ScreenConnect.Client.exe

Windows opens a new explorer window in the location where the files were extracted. Double-click on ScreenConnect.Client.exe to connect to your session.