Payment Terminals

Card Defender Terminal Locked
Overview     You may find your Card Defender terminal locked with this message after entering the wrong password too many times: "Wrong Password / Ter...
Mon, 7 Jun, 2021 at 9:22 AM
A terminal is getting a 912 (or 902) Decline
Overview     This occurs when you have First Data as a processor and you have a terminal that is not used that often and is un-used for multiple months. ...
Wed, 9 Jun, 2021 at 1:03 PM
How to reboot your Pax payment terminal
Overview     There are times where you may need to reboot your payment devices.  We've created a couple of short YouTube videos to help.  Click on the...
Fri, 2 Jul, 2021 at 10:06 AM
Basic Troubleshooting on a Card Defender Pax terminal - (S300, PX5, PX7)
Overview     There are some basic things you can do if you have issues with processing credit cards with Card Defender. Procedure Exit out of the PO...
Wed, 9 Jun, 2021 at 1:23 PM
Chip Read Error on Card Defender Terminal
Overview     Sometimes a terminal will show a "Chip Read Error" when a customer tries to use their chip card. Procedure Usually, this...
Wed, 9 Jun, 2021 at 1:30 PM
My PX5 accept button doesn't work
Overview    This article will provide direction on the PX5 accept button not working correctly.   Procedure NOTE:  Before you go any further, make sur...
Wed, 9 Jun, 2021 at 1:43 PM
Calibrate Pax Payment Terminal Touch Screen
Overview     If your ability to touch on the screen doesn't seem to be working so well on your Pax payment terminal (S300 / Px5 / MT30) there's a...
Thu, 1 Jul, 2021 at 1:59 PM
How to swap a credit card payment terminal
Overview If you're looking for information on the payment terminals we support and other general questions about credit card processing with Cloud Ret...
Wed, 9 Jun, 2021 at 4:59 PM
Card Defender Troubleshooting - Testing Alternate DNS
Overview It seems we've had a few more instances recently of Internet providers locking down DNS entries and causing problems for Card Defender termin...
Mon, 21 Jun, 2021 at 2:50 PM