Disable Credit Card Entry per Device

Modified on Wed, 12 Feb at 1:29 PM

Overview

Starting in Cloud Retailer version 2.8.6, retailers can disable specific Credit Card entry methods. This helps prevent non-EMV compliance fees by disabling Swipe entry for unsupported cards. See the end of this article for details on an interface enhancement.

Procedure

Credit Card Entry Methods can be controlled in two ways: per device or via a Taskpad button to toggle entry methods as needed. This article explains how to disable Credit Card Entry per device. To configure a Taskpad button for toggling, use this link.

Disable Credit Card Entry per Device

Log into the back office
Navagate to the register list in the back office by clicking on Admin -> Device / register list
Locate the register that you want to change in the list, select it and click on the Edit selected register(s) button in the upper right corner
Scoll down until you see Credit Card Entry Mode:
From the dropdown select object:
After selecting object the following dropdowns will appear
Change the appropriate dropdowns to false, in this case Allow Chip.
Click on Save in the upper right
Go to your register, click on the last sync time to confirm that the change has been downloaded to the register.
Restart Cloud Retailer.
Test a credit card transaction and confirm that the chip reader will no longer accept payments.

In older versions of Cloud Retailer follow the below instructions

Navigate to the Cloud Retailer Device Page (Admin > Device / Register List)
Edit the desired device by double-clicking it.
On the subsequent page, find the Section called Credit Card Entry Mode. Copy the text in bold exactly and paste it into this field. {AllowManual: 0, AllowSwipe: 0, AllowChip: 1, AllowContactLess: 1}
The above settings will configure your system to disable Manual Entry and Swipe but leave EMV and Contactless / NFC payment entry methods enabled. If you wish to disable an enabled method, change the 1 to a 0. If you want to enable a disabled method, replace the 0 with a 1.
Once you have made your changes, save the device configuration.
Sync your POS to ensure the update has downloaded.
After the sync is complete, exit Cloud Retailer and then re-launch it anew. Once the POS starts, run a test transaction and confirm the entry method is not allowed. You should get a message similar to the screenshot below.

Here is a video showing the above instructions:

References

Disable Credit Card Entry method by configuring Taskpad button