Help! I made a change to my Discount/Loyalty Program/Receipt/etc. and it isn't working on the POS.

Modified on Thu, 22 Dec 2022 at 03:14 PM


The Cloud Retailer POS will not know about some changes until you Sync the POS and then exit out of the POS program and re-open it.  This can include things such as new Discounts, changes to your Loyalty program, changes to receipt templates, and tax changes.  Basically, if you made a change and want to be absolutely sure that it is in the POS, do a sync and restart the POS.  Changes to a product (price, name, etc) do not require this.


  1. To force a sync, click on the "Last Sync" in the upper-right-hand are of the Cloud Retailer POS.  
  2. Click on the "Request Sync" button in the lower-left-hand area of the pop-up.  
  3.  Click on the Close button when the Sync is finished.  Then, exit out of the POS and Re-Open it.

Average Time to Complete

15 minutes

Here is a video showing the above procedure:

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article