This article will help get you in the right mindset to get the most out of your Cloud Retailer deployment! If you haven't already done so, please check out the "Community Deployment Overview" to see what steps are ahead in your deployment!
THE RITE ATTITUDE
You will get out of this process what you put in. Time is at a premium with current labor shortages. Your POS system is really important. Your best-selling product does not have the level of influence your computer system does. It’s critically important to get right. Help us help you. No project can be a success if you don't take the time to learn. Taking care of this now will create more time for you in the future.
An open mind. Your new POS will have a lot of benefits but it will also be different and have some perceived shortcomings compared to whatever you’re using today. Be flexible and don’t get hung up on the small stuff. If the benefits outnumber the downsides 10X, then it’s worth a few sacrifices. Bring the ability to keep truckin’ through a less than optimal spot during this process.
Realize that we are working with a group of stores. We deploy in groups, a community of liquor stores training simultaneously, and the needs of the group have to be balanced above the individuals.
Be kind and professional at all times. Follow the RITE Code of Conduct.
There are big benefits for both you and us in doing this in groups. You get more training and more feedback than would be possible in a 1:1 setting.
You have an amazing opportunity to help each other. The times when your biggest competitor was the other independent liquor store down the street are over. Your biggest concerns should be people like Total Wine, Amazon, Costco or the threat of regulatory changes. Even if that is not your situation today, it’s coming. Now is the time to start learning from and helping each other. You could learn a lot from one another and all end up making more money as a result.
Focus on the next two weeks. As we take this journey together, focus on the first two weeks that you will be using the system in your store. When it comes to the training we do and you do for your own team. When it comes to the questions you raise with our team. By focusing on this tight window it makes prioritizing the important above everything else and will make this process smoother for you. There will be time after go-live to address everything else.
THINGS NEEDED IN GENERAL
Have a quiet area where you are doing the training. Make sure you will not be distracted. This is CRITICAL.
Access to the training systems
Your back office instance website link, username, and password will be in your “Cloud Retailer Deployment Package” email
Realize that this is a SHARED system. Everyone in the Community Deployment will be using this. Each customer has a different POS Station in the system. Please avoid editing other people’s users or data. Absolutely no vulgarity is allowed. You will be kicked from the training.
What if I have questions?
Forums - this is where your fellow stores go to interact and ask questions. Our team is standing by to help. Answers from our team typically occur in 24 hours.
Q&A - at the end of each training session there will be a Q&A for you to ask questions and get answers.
Email - These will be logged in our ticketing system and our team will respond. If the topic is something that could benefit all members of the Community Deployment, we may convert this to a forum post. Email: firstname.lastname@example.org
Why can’t I call anytime I want?
For the same reason you don’t have your doctor’s cell phone. Very few people have the means, and more importantly, the need, for wide-open access to highly competent people. We both benefit from having a well-structured and mutually beneficial relationship that keeps costs in check.
This well-structured relationship allows us to offer more value to you for less money and execute your project faster than we otherwise could. We used to provide 3 hours of training, as an example, but now give 5+ hours since we’re able to train multiple people at once. Everyone wins!
Emergency support is quite different. We have staff ready and waiting to pick up the phone 24-7-365 if you are dealing with a situation that prevents you from checking out one of your customers!
For those that do have the desire to have dedicated support techs, we offer silver and gold support packages. We also offer white-glove implementation for those who would rather have 1:1 deployments (starting at $8,200)
Cloud Retailer Help Desk: Here you will find our ever-increasing library of knowledge base articles and other self-help materials: https://helpdesk.cloudretailer.com/