How to Create a Support Ticket/ Check on Ticket Status

Modified on Wed, 30 Nov 2022 at 11:05 AM

Overview

How you can create your own support tickets and/or check on the status of a support ticket.


Procedure - Create a Ticket

  1. Log in to https://helpdesk.cloudretailer.com/support/home
  2. Click on "New Support Ticket" 
  3. Check the "suggested articles" to the right to see if they help resolve your request
  4. Enter the "requester", "subject", and "description" information
  5. Attached a file (if needed)
  6. Click on "submit"

Tips

  • Specify the location of the store where you are reporting having the issues.  E.g. Store 3 - Phillipsburg, NJ.
  • Include the serial number, make, and model of the hardware you are reporting on the ticket.
  • For issues on reports or any similar ones that involve steps, please include them on the ticket.  We also recommend adding screenshots or links to the report.

Procedure - Check Support Ticket Status

1. Log in to https://helpdesk.cloudretailer.com/support/home

2. Click on "Tickets" or "Check Ticket Status"

3. Sort by clicking on "All tickets/opening or pending/resolved or closed"

4. You can now view the various support tickets associated with your account



Here is a video covering both of the above procedures:


Related


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