As an additional security measure, users who have not logged in to Cloud Retailer for 90 days are automatically deactivated.

This article covers how to disable this process.


  1. Log in to your Cloud Retailer instance
  2. Go to Admin
  3. Search for View existing users
  4. Select the user in question and click on Edit Selected Employee(s) button


      5. In the Employee Tags Form section, add the IgnoreEmployeeDeactivate tag.   Please note that tags are case-sensitive so ensure that you are typing the words exactly as above.

     If you are unable to see the Employee Tags Form section - please contact our support team.


        7. Click the Save button

Average Time to Complete

 5 minutes