This article outlines the steps to change an existing user's password and unlock their account from the Cloud Retailer Back Office. This may be necessary if a user does not have an email address associated with their account and is unable to follow the reset password steps outlined in this article.


  1. Log into your Cloud Retailer's back office
  2. Navigate to Admin
  3. In the Admin section, search for View existing users and select it
  4. Select the user account that you want to change the password for from the list of existing users
  5. Once the user account is selected, click on Edit Selected Employee(s) button
  6. In the Password field, type the desired password. 
  7. Re-enter the new password in the Confirm password field to ensure the password is typed correctly
  8. To prompt the user to change their password upon logging in, toggle the Require password change button to active
  9. The Is locked button will be activated if the user account is locked. If the user is not locked and simply wants to update the password, proceed to step 11.
  10. Toggle the Is locked button to off to unlock the user account
  11. Once all changes have been made, click on the Save button to save the changes
  12. Inform the user about their password and advise them to change it again on their next login for security purposes


Average Time to Complete

15 minutes