This basic network troubleshooting guide can often fix the problem quickly. Here's a simple guide to help you get back online:


  1. Check your modem and router:
    • Ensure they are plugged in and powered on.
    • Check for any loose cables or damage.
    • Restart your modem and router by unplugging them for 30 seconds and plugging them back in.
  2. Verify your network connection:
    • On your computer, check if you are connected to the correct network.
    • If you are using Wi-Fi, try connecting with an ethernet cable to see if the problem persists.
  3. Restart your devices:
    • Restart your computer, phone, or other devices that are having network problems.
    • This can often resolve minor software glitches.
  4. Contact your ISP/Check for outages:
    • If you have tried all of the above steps and are still having problems, contact your ISP for further assistance.

Additional Tips:

If you are using a VPN, try disabling it to see if that resolves the issue.

Try connecting to a different network to see if the problem is specific to your home network.

Keep your software and firmware up to date.

Use a strong password for your Wi-Fi network.