Overview

CityHive offers 3 tiers of service which includes a one-way integration with Cloud Retailer and a two-way integration.  This article will help describe what information is obtained and synced based on the type of integration.

Who should you contact for support?

While you can contact us regarding the Cityhive integration, we recommend opening a ticket with CityHive's support as they would better diagnose any sync issues.  We also recommend you CC support@rite.us in any communication for visibility on your reported issue.

One-Way Integration

A one-way integration means data is only transmitted in one direction.  In this case, CityHive is only pulling product data, including inventory levels, from Cloud Retailer.  This allows them to build an online product catalog with accurate pricing and availability.

Two-Way Integration

A two-way integration means data is transmitted in both directions.   In this case, CityHive is pulling product data, including inventory levels, from Cloud Retailer and sending orders automatically.  When an order is sent to Cloud Retailer, it will appear in the back office as a completed sales transaction which will deduct the values from inventory.  

By default, you will see the payment method of CompletedExternal appear in your end-of-day report.  While the Name/Description of this payment method can be modified, the code MUST remain CompletedExternal.

When will the order appear in Cloud Retailer?

The order will not be sent to Cloud Retailer until it has been approved in CityHive.  This allows the merchant to review stock levels and make any adjustments or substitutions to the order.

What should you do if you need to modify an order?

Everything should be handled in the CityHive portal as this will sync the necessary information into Cloud Retailer.  You should never attempt to void the transaction in Cloud Retailer as it will not initiate the void sequence in CityHive.