General

Support Covered by Subscription Fee
Overview STANDARD SUPPORT The standard Cloud Retailer subscription includes a base level of service, including: Any issue that is classified as a...
Mon, 20 Jun, 2022 at 9:49 AM
Benefits of a dedicated tech
Overview     There are two ways you can work with our team for technical services:. Procedure 1)  You can use our standard support - at which point yo...
Wed, 9 Jun, 2021 at 4:14 PM
Cancellation Policy
Overview Effective Date: 8/1/2018 We at RITE (“we”, “us”, “our”), creators of Cloud Retailer, take pride in delivering top-notch products and services....
Wed, 9 Jun, 2021 at 4:20 PM
Cloud Retailer Infrastructure FAQ
Overview Cloud Retailer is an application that partly resides on your location POS stations and partly lives in the Cloud.  This document was created to he...
Wed, 22 Dec, 2021 at 12:27 PM
Cloud Retailer Versus On Premise POS
Overview Cloud-based technology is where a group of businesses that use the same technology tools shares infrastructure that is hosted somewhere outside of...
Wed, 9 Jun, 2021 at 4:28 PM
Cloud Retailer Pure POS
Overview Pure POS is an optional Module for Cloud Retailer with the following features.  Limit Windows users from accessing any programs outside of y...
Wed, 9 Jun, 2021 at 4:31 PM
Staffing Shortage Tips From Fellow Retailers (and some pandemic tips as well)
Overview We have gathered some great tips specific to dealing with staffing shortages. The tips are summarized in this video: While the pandemic ...
Tue, 7 Jun, 2022 at 10:16 AM
End User License Agreement
Overview THIS IS A LEGAL AGREEMENT BETWEEN YOU AND RETAIL INFORMATION TECHNOLOGY ENTERPRISES, INC. ("RITE"), LOCATED AT 1001 2ND STREET S. STE...
Wed, 9 Jun, 2021 at 4:35 PM
ESET Anti Virus
Overview ESET Anti-Virus is an optional low cost service that is available with your Cloud Retailer subscription. When you subscribe to this service, we...
Tue, 7 Jun, 2022 at 10:11 AM
Remote Access Expectations and Details
Overview We utilize Connectwise's Control product for remote access (otherwise known as ScreenConnect) for remote access to our customer's com...
Wed, 9 Jun, 2021 at 4:39 PM