General - Policies and General Information

Support Covered by Subscription Fee
Overview STANDARD SUPPORT The standard Cloud Retailer subscription includes a base level of service, including: Any issue that is classified as a...
Mon, 20 Jun, 2022 at 9:49 AM
Benefits of a dedicated tech
Overview     There are two ways you can work with our team for technical services:. Procedure 1)  You can use our standard support - at which point yo...
Tue, 12 Jul, 2022 at 10:23 AM
Cancellation Policy
Overview Effective Date: 8/1/2018 We at RITE (“we”, “us”, “our”), creators of Cloud Retailer, take pride in delivering top-notch products and services....
Tue, 12 Jul, 2022 at 10:24 AM
Staffing Shortage Tips From Fellow Retailers (and some pandemic tips as well)
Overview We have gathered some great tips specific to dealing with staffing shortages. The tips are summarized in this video: While the pandemic ...
Tue, 7 Jun, 2022 at 10:16 AM
End User License Agreement
Overview THIS IS A LEGAL AGREEMENT BETWEEN YOU AND RETAIL INFORMATION TECHNOLOGY ENTERPRISES, INC. ("RITE"), LOCATED AT 1001 2ND STREET S. STE...
Tue, 12 Jul, 2022 at 10:30 AM
ESET Anti Virus
Overview ESET Anti-Virus is an optional low cost service that is available with your Cloud Retailer subscription. When you subscribe to this service, we...
Tue, 7 Jun, 2022 at 10:11 AM
Remote Access Expectations and Details
Overview We utilize Connectwise's Control product for remote access (otherwise known as ScreenConnect) for remote access to our customer's com...
Tue, 12 Jul, 2022 at 10:31 AM
Handling Feature Requests
Overview     Let us start by saying that we love receiving customer feedback and ideas for new features.  This has always been and always will be a driving...
Thu, 7 Jul, 2022 at 4:01 PM
Getting help!
Overview SEARCH THIS SUPPORT PORTAL & KNOWLEDGE BASE Here you can search and find articles that discuss the functions of the Cloud Retailer system....
Fri, 12 Aug, 2022 at 9:24 AM
RITE / Cloud Retailer Privacy Policy
Overview Effective Date: 8/1/2018 We at RITE (“we”, “us”, “our”), creators of Cloud Retailer, take pride in delivering top-notch products and servic...
Tue, 12 Jul, 2022 at 10:49 AM