Gift card product not found

Modified on Tue, 12 Jul, 2022 at 1:00 PM


   This article will detail how to handle a gift card product not found message at the POS for Cloud Retailer.  


You've configured gift card processing and when you go to click the button at the POS to sell a gift card item you get the following error: "There are no items to search, you must add items to your location first."

This is due to the gift card product being configured improperly.  
  • It's "Product Type" needs to be set as a "Voucher/Gift card".  See Image 1.1
  • It needs to be active for that location. See Image 1.2
You should also verify that the Tax is set properly. Typically selling a gift card is not taxed. See Image 1.3
Image: 1.1

Image: 1.2

Image: 1.3

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