Remotely printing labels (from browser to stores)

Modified on Tue, 25 Apr, 2023 at 3:11 PM

Overview

From the Cloud Retailer back office, you can send label print jobs to the store locations. To do this, you need a label printer set up on the same machine your point-of-sale station is on. It then uses that POS station to relay the print job from the back office to the label printer residing at a given store location. You can, for example, request labels to be printed at any specific store location from anywhere you can access your back office, including your laptop.

Set-Up Procedure

To set this up you first need to define the label printers. To do this go to Admin > Device/register list. Then find the POS station in the list that has a printer you use. Go to the section of the register configuration where your receipt printer, barcode scanner, and other peripherals are configured, and add a new device name for the printer. The device name needs to be exactly the same as the printer's name in the Windows operating system. Define the device type as "Windows Printer" and set the Document set to OPOS. If OPOS is not available, select any option.

Make sure the printer driver is set to Generic/Text Only. You can change your printers driver by pressing the Window's key, searching "Printers & scanners", selecting your printer, selecting manage, selecting Printer properties, clicking on the advanced tab, and selecting New Driver. This will update the printer name to Generic/Text Only. You will want to rename the printer after making that change.

Printing Procedure

Once you have properly configured your printers for remote printing, you can find the printer in a few areas One of them is inside product records - like so:

A second place you will see these printers is inside the "Auto-route" functionality inside the label printing queue.

This similarly, allows you to print labels to POS stations and will automatically route large quantities of labels from the queue based on the location where the label is queued to print.

Troubleshooting Issues

This section will go over some issues that you may encounter when attempting to remotely print and how you can go about fixing said issues.

Labels are only printed if the Cloud Retailer POS software is up and running. The Cloud Retailer POS application syncs periodically and will only print the labels in the queue after this sync. If the labels routed to your POS are not printing ensure the POS software is running and wait for the periodic sync. Manually syncing the Cloud Retailer will also cause the labels to print.
If your labels are still failing to route to your POS after double-checking the information above, ensure your printer name is properly configured on your register. You can find the exact name of your label printer by pressing the Window's key and searching for "Printers & scanners". Your label printer's exact name will be listed under the "Printers& scanners" section.

Here is a helpful video showing the above information: