From the Cloud Retailer back office, you can send label print jobs to the store locations. To do this, you need a label printer set up on the same machine your point-of-sale station is on. It then uses that POS station to relay the print job from the back office to the label printer residing at a given store location. You can, for example, request labels to be printed at any specific store location from anywhere you can access your back office, including your laptop.
Make sure the printer driver is set to Generic/Text Only. You can change your printers driver by pressing the Window's key, searching "Printers & scanners", selecting your printer, selecting manage, selecting Printer properties, clicking on the advanced tab, and selecting New Driver. This will update the printer name to Generic/Text Only. You will want to rename the printer after making that change.
- Labels are only printed if the Cloud Retailer POS software is up and running. The Cloud Retailer POS application syncs periodically and will only print the labels in the queue after this sync. If the labels routed to your POS are not printing ensure the POS software is running and wait for the periodic sync. Manually syncing the Cloud Retailer will also cause the labels to print.
- If your labels are still failing to route to your POS after double-checking the information above, ensure your printer name is properly configured on your register. You can find the exact name of your label printer by pressing the Window's key and searching for "Printers & scanners". Your label printer's exact name will be listed under the "Printers& scanners" section.