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firstname.lastname@example.org / helpdesk.rite.us / 320-230-2282
If you are having an emergency, call us and use the phone system to choose the emergency options. We do not actively monitor email or text messages outside of standard business hours.
When working with our technical team, do not call/text/email any member of the team specifically - use our general phone and/or email and simply address the communication to the specific person you need to work with. This way, our dispatch team will also see the communication and will be able to manage the request to ensure that you get a timely response and that your communication is not missed.
Some members of our team use text messaging to communicate with clients. Text messages and emails are typically not responded to outside of normal business hours. If you're having an emergency, dial our support line and choose the emergency option.