This article will cover the error, "The selected discount cannot be applied at the specified time because of the time filters", shown below.  This error will appear if a Custom Discount is attempting to be applied outside of the discount's specified time filter.  Note: The message does not specify the name of the discount.

This is typically only encountered when a Custom Discount is assigned to a Customer or a Loyalty Program.  Following the steps below, you can retain the discount settings while suppressing any time-related error message.


  1. Log into the BO
  2. Navigate to Admin -> Custom Discounts
  3. Search for any discounts that are configured with an expiration date/time
  4. Edit the selected discount
  5. Check the Suppress Time Message checkbox

  6. Click Save
  7. Repeat if necessary