C14 Common Problems and Troubleshooting

Modified on Thu, 27 Jun at 2:06 PM

Receipt printer

  1. Log in as an admin
  2. Check the device manager look under universal serial bus controllers and see if any drivers have a yellow exclamation mark
  3. If you see a driver with a yellow exclamation mark, shut down the POS using the start menu. Do not reboot.
    1. The USB HUB driver that controls the printer has been corrupted. To fix the driver, the printer itself must be powered off. To do that the C14 must be powered off completely.

Touch Screen and Customer Facing Display

1. Press the Windows key and search for "Calibrate the screen for pen or touch input", open it.

2. Under the Configure header at the top, click "Setup..." and login using an administrator.

3. Tap on the touchscreen. This should prompt you to press enter. When it does, press enter until it goes back to your desktop. The touchscreen should now be working!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article