Account Payment Made Incorrectly

Modified on Mon, 06 Feb 2023 at 01:33 PM

Overview

        Occasionally you may ring up an Account Payment incorrectly and you may be wondering what you can do to correct this.


Procedure

This can be easily fixed with the following steps.

Within Cloud Retailer POS:
  1. Go to the Journal or Past Receipts (This can vary depending on your Task Pad set up).
  2. Navigate to the receipt that you would to adjust and click on it.
  3. On the right side click on the Void Transaction (F7) button.
  4. Click on the Yes and Print button the receipt if you would like or need for your records.
  5. Now you can run the Account Payment the way you intended it to initially.


Here is a video showing the above procedure:


Average Time to Complete

10 minutes

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