When scanning a barcode, the Handheld will read the barcode but it will not show the result. There is a space at the beginning of the barcode which is why it's not showing any results. 

We need to remove the space from the working label template.

This is a moderate level of complexity so please do contact our support team at suppport@rite.us or 888-267-7483 for assistance as needed.


  1. Select the correct label template
  2. Find the ^FD @Model.Data.PrimaryProductCode^FS
  3. Delete the space between the ^FD and @ and hit enter



Here is a video highlighting the above procedure: