Orange Handheld reads the barcode but can't show the results

Modified on Wed, 15 Jun 2022 at 11:16 AM


When scanning a barcode, the Handheld will read the barcode but it will not show the result. There is a space at the beginning of the barcode which is why it's not showing any results. 

We need to remove the space from the working label template.

This is a moderate level of complexity so please do contact our support team at or 888-267-7483 for assistance as needed.


  1. Select the correct label template
  2. Find the ^FD @Model.Data.PrimaryProductCode^FS
  3. Delete the space between the ^FD and @ and hit enter



Here is a video highlighting the above procedure:

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article